Junior IT Officer l

About the role

Wisdom Saving and Loan Cooperative is seeking a Junior System Maintenance and Support Officer to join our team in Hawassa. ROLE SUMMARY The successful candidate will be responsible for providing primary support for our software systems, applications, and end-users. Additionally, you will assist with general IT operations, including hardware maintenance, networking, and overall system maintenance tasks. MAIN DUTIES AND RESPONSIBILITIES • Install networking hardware, software, and cabling infrastructure while following established enterprise security protocols and compliance standards. • Provide first-level technical support to employees via phone, email, Microsoft Teams and in person. • Assist in identifying and resolving common hardware, software, printer, network, and access-related issues. • Assist users with Microsoft applications, Windows, mobile devices, and Company systems. • Assist with the preparation and deployment of laptops, desktops, monitors, and other related equipment. • Install and configure operating systems and approved software in accordance with established procedures. • Maintain accurate IT asset (computers, printers, photocopiers etc.) and inventory records. • Assist with hardware replacements, upgrades, and routine maintenance. • Assist with the creation, modification and disabling of user accounts in accordance with approved procedures and authorization levels. • Assist users with password resets and Multi-Factor Authentication (MFA) enrolment. • Assist with user permissions in accordance with approved access controls and Wisdom SACCO's policies. • Support the maintenance of accurate technical and system documentation. • Follow Company IT security, data protection, and access-control policies at all times. TECHNICAL KNOWLEDGE • Good working knowledge of Microsoft Windows 10/11. • Basic understanding of computer hardware and common peripherals. • Basic knowledge of Microsoft 365 applications, including Outlook, Teams, Word and Excel. • Basic understanding of networking concepts, including IP addressing, DNS, DHCP, Wi-Fi and VPN. • Basic understanding of IT helpdesk processes and ticketing systems. • General awareness of cybersecurity principles and good IT security practices. PERSONAL SKILLS • Good problem-solving aptitude and a logical approach to identifying and troubleshooting technical issues. • Good communication and customer-service skills. • Ability to communicate technical matters clearly to non-technical users. • Good organizational skills and attention to detail. • Ability to prioritize tasks and manage multiple requests with appropriate guidance. • Professional, responsible, and service-oriented attitude. • Strong willingness to learn and develop technical knowledge. • Ability to follow procedures, instructions and guidance from more experienced team members. • Ability to work effectively both independently and as part of a team. TERM OF EMPLOYMENT Permanent SALARY As per the company scale HOW TO APPLY Interested applicants who meet the criteria should submit their updated CV and relevant credentials in person at the Wisdom SACCO Atote Branch Office. • Location: Nano Bunna office Building (near Awash bank Chambalala branch, Hawassa). • Application Period: Applications will be accepted starting October 19, 2026 (Tikimt 9, 2019 EC) for a period of ten consecutive working days.

Requirements

• Required Number: 2
• Education: Degree in Information Technology, Computer Science, Computer Engineering, or another relevant field. Relevant technical certifications and/or demonstrable practical IT knowledge may also be considered.
• Experience: At least 1 year of professional experience in IT infrastructure, system maintenance, or related fields. 2017 or 2018 EC graduates are encouraged.